Privacy Policy

Introduction

Five Seasons Radon ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fiveseasonsradon.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Fill out a contact form or request an estimate
• Call, text, or email us
• Schedule a radon test or mitigation service
• Provide feedback or communicate with us

This information may include your name, phone number, email address, home address, and details about your radon testing or mitigation needs.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms
• Device type (desktop, mobile, tablet)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule and perform radon testing and mitigation services
• Communicate with you about your service, including follow-up and appointment reminders
• Improve our website, services, and customer experience
• Analyze website traffic and usage patterns
• Comply with legal obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These include:

• Google Analytics (GA4): We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Microsoft Clarity: We use Microsoft Clarity to understand how visitors use our website through heatmaps and session recordings. Clarity does not collect personally identifiable information.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Services

We may share your information with the following third-party services, solely for the purpose of operating our business:

• Web3Forms: Our contact form submissions are processed through Web3Forms to deliver your message to us securely.
• Google Fonts: We use Google Fonts to display typography on our website. Google may collect your IP address when fonts are loaded.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide our services, comply with legal obligations, and resolve disputes.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@fiveseasonsradon.com
• Phone: (319) 528-5190
• Website: fiveseasonsradon.com/contact